Below are answers to some of the common questions our customers ask. If we haven’t covered your query, please do not hesitate to get in touch.

Oscar, Nova & Arlo

Oscar, Nova & Arlo

My dog/cat is very nervous — will it be difficult to get a paw print?

One of the reasons our range of paw print jewellery is popular is that it’s usually very straightforward to obtain the prints from your four-legged friend. The Inkless Pet Print Kits we send out are easy to use, and with no ink involved, they aren’t messy at all.  You should be able to get a good paw print from even the shyest of pets.  Simply pick a nice quiet time with your pet (perhaps when they are feeling sleepy), get them comfortable and then follow the instructions that are included in your kit.  Each paw print kit comes with full instructions and tips printed on the back cover of your print kit folder.  We are on hand to help you as well should you need some assistance.  Simply call, email or contact us via our social media channels and we will guide you through so you can capture your pet’s unique paw prints 🙂

Will you keep a copy of my pet’s paw print on file for me in case I want to order further gifts and keepsakes?

Once you have uploaded a photo or scan of your pet’s paw prints to the website, we will tidy up any extra furry bits and then send you a proof to approve.  You get to keep your pet’s original paw prints at home in your special folder.  You will also have the digital paw print image to keep. Yes we will keep a digital copy of your pet’s unique paw print on file for you so it is super easy for you to order further gifts and keepsakes showcasing your pet’s unique paw prints.  You can place your order online and we will take care of the rest for you.

Do you use my own pet’s real paw print?

Yes, absolutely.  Every paw print gift and keepsake is created with your own pet’s unique paw print.  Every file is very carefully labelled and you will be sent a proof to approve of your pet’s unique paw print and you will be able to see that it is your pet’s paw print as it will look very similar to the original prints you uploaded, just a little tidier 🙂

How long does the process take and what if I need my jewellery in a hurry?

Your inkless paw print kit will be sent by first class post within 48 hours of us receiving your order. Capturing paw prints is very simple and should only take a few minutes. Once you have your pet’s lovely paw prints, simply upload them to the website on the paw print uploader page.  We will confirm receipt of your pet’s unique paw prints, tidy up any extra furry bits and then email you a proof to approve.  Following approval, your special piece of paw print jewellery will be handcrafted with love.  Your finished personalised jewellery will be sent to you by Royal Mail Special Delivery within 14 days of receiving approval of your prints. Please note Say It In Silver message jewellery will be shipped Royal Mail signed for within 14 days of confirmation of personalisation.

If you require your jewellery in a hurry, please select our express service when you place your order, this service costs £10 and means your order will jump to the front of our order queue and your finished jewellery will be shipped by Royal Mail Special Delivery 5 working days after receiving approval of your prints and personalisation details.

I’ve seen PMC mentioned on websites — what is it?

PMC stands for Precious Metal Clay. It’s the material we use to create our silver paw print jewellery.  PMC is a clay-like substance containing silver particles, an organic binder and water. During firing, the organic binder and water burn away leaving the metal particles to melt and fuse together. PMC is environmentally friendly as the silver comes from recycled sources such as photographic film and negatives.  Cheeky Little Prints are proud to be using an environmentally friendly material to create our very special silver paw print jewellery.

How pure is the silver used to make the jewellery?

Your jewellery will be handcrafted from professional grade Art Clay Silver 950 (PMC).  After firing, your jewellery will be 95% silver and 5% copper. This means that if it were to be hallmarked, it would meet the purity criteria for hallmarking as sterling silver in the UK.  All jewellery findings and fittings (e.g. chains and cufflink fittings) are sterling silver unless otherwise stated.

How do I care for my silver personalised jewellery?

As with all jewellery it is advisable to remove it when using household cleaning products as these harsh chemicals can mark the sterling silver. The best way to clean your silver jewellery is to use an impregnated polishing cloth (you will be sent one with your finished jewellery). Liquid silver cleaners should be avoided as these will remove the antiquing and change the silver’s appearance.

If you wear your jewellery on a daily basis or it comes into contact with other metals, such as keys, it is likely to scratch and show signs of wear, and it’s possible some detail may fade. You are advised to regularly check all jewellery findings and fittings e.g. chain and bracelet clasps, jump rings and key rings to ensure they have not been subjected to wear and tear.

Mali, Jack and Dash

Mali, Jack and Dash

Why is the jewellery not hallmarked?

Under current legislation, any silver items weighing less than 7.78 g do not need to be hallmarked. On average, the pendants, cufflinks and key rings etc used to create our jewellery weigh less than this and therefore don’t need hallmarking. You will find the sterling silver components of your jewellery e.g. chains and cufflink fittings are stamped with a 925 sterling silver quality mark (please note a quality mark is not the same as a hallmark).  Please see the diagram below for further information on hallmarking in the UK.

Hallmarking dealers notice

Hallmarking dealers notice

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